Privacy policy

Welcome to HomelyNest. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website and purchase our handcrafted ceramic mugs.

If you do not agree to this Privacy Policy, you should not use our website or make any purchases from HomelyNest.

1. About HomelyNest

HomelyNest is a U.S.-based brand specializing in handcrafted ceramic mugs designed with quality craftsmanship, unique aesthetics, and attention to detail. Each product is created to bring warmth and comfort to everyday living.

2. Use of the Website

When you use this website, place an order, or contact us, we may collect personal information such as your name, billing and shipping address, email address, phone number, payment information, and order details.

We may also automatically collect certain technical information, including your IP address, browser type, device information, and browsing activity on our website.

3. Product Information and Availability

We use your personal information to process orders, provide customer support, improve our website and services, prevent fraudulent activity, and comply with legal obligations.

We may also use non-personal browsing and device data to analyze website performance and enhance your shopping experience.

Your information may be retained only for as long as necessary for these purposes.

4. Orders and Payment

You agree to provide accurate billing and shipping information when placing an order.

We accept: Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, PayPal

All payments are processed securely via encrypted systems. HomelyNest does not store full payment details.

5. Shipping and Delivery

Order Cut-off: 5:00 PM (EST)
Handling Time: 2–3 business days (Mon–Fri)
Transit Time: 5–7 business days (Mon–Fri)

Shipping fee: $5.99

We use your shipping and contact information to process, fulfill, and deliver your orders. Delivery times are estimates and may vary due to external factors.

6. Returns, Refunds, and Exchanges

We may share your information only as necessary to provide our services and operate our business.

Service Providers: Payment processors, shipping partners, and website hosting providers
Legal Requirements: When disclosure is required by law or legal process
Business Operations: In connection with fraud prevention, dispute resolution, or business transfers
Customer Support: To assist with returns, refunds, and exchanges
Data Protection: Shared information is limited to what is reasonably necessary

Please contact support@homelynest.co if you have questions about how your information is used.

7. Intellectual Property Rights

Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyze traffic. These tools help us improve your browsing experience and website performance.

8. Pricing and Promotions

We may use your contact information to send service-related messages and, where permitted, promotional communications. You may opt out of marketing messages at any time.

9. Limitation of Liability

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security.

10. Warranty Disclaimer

Your personal information is retained only for as long as necessary to fulfill orders, provide support, comply with legal obligations, and maintain business records.

11. Third-Party Services

We may link to third-party services. We are not responsible for their content or policies. We encourage you to review their privacy policies before submitting any personal information.